Before filling out the form, review our Frequently Asked Questions.
Q: What if it appears that a payment is missing on my account?
A: (1.) Identify the missing check number, date and amount.
(2.) Contact your bank and determine if the check has been cashed and had cleared your account.
(a.) If the check has been cashed and has cleared your account, request a copy of the front and back of the check.
(b.) Provide this copy to our office so that we can research and make the correction.
(c.) If there is any error, any late fees incurred will be credited accordingly.
(3.) If the check has not cleared your bank, you many want to issues a stop payment.
(4.) Submit a replacement check to bring your account current.