How do we handle the challenges of property maintenance? Years of experience working with vendors and tenants has helped us learn to anticipate where problems can arise. We've help build the best system to track tenant's maintenance requests. Regular inspections ensure that all properties are cared for. We work with vendors that are licensed, bonded, and insured. However, the best way to handle the challenges of property maintenance is constantly make it better.
Property maintenance is more than just having a handy-man on call and fixing the leaky faucet, or loose door hinge. While we do have a few handy-men available we also have a network of specialist ready to handle any situation at any hour. It's working with vendors that meet our expectations and provide great reliable service to our tenants and us.
With regards to property maintenance and tenants we believe that transparency works best. For most management companies and property owners a phone call or email works best. The problem with this is that emails may go unread, and sometimes we've encountered the "you-said" or "you-told-me" when phone calls are involved. To alleviate this problems and focus on bring tenants the best property maintenance service we can deliver we decided to partner with MyProertyManager. We utilize a tenant portal that tracks a tenant's maintenance request from start to finish. Thanks to the software we use we take the maintenance request and forward it on to our vendors to work on. All the information and correspondence is in one thread to view anytime. No lost email, or missed phone calls.
Making property maintenance better starts with listening to our vendors, tenants, and our property managers. We discuss what went right, what went wrong, and how we can make the process better. While not easy we strive to make it property maintenance better so tenants are happy and the home owner's investment is well taken care of for years to come.