Please review and submit all necessary information that applies to your request. If your help case is submitted with insufficient information, your request WILL NOT be reviewed by the Board or Management until all requested information is provided in its entirety. Please note that if your request is outside the governing documents, it will be reviewed at the next Board meeting. The outcome of your request IS NOT guaranteed, and the Board can either approve or deny your request. Although your request will be pending, per the governing documents, you are still responsible for paying your assessments & any other balance that may be outstanding on your account. COLLECTION ACTIONS WILL CONTINUE PER THE GOVERNING DOCUMENTS UNLESS ACCOUNT IS PAID IN FULL. 

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Please provide all the contact information as requested below in the Help Case.

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Tell us your association name and your HOA account number.

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Let us know what kind of account adjustment you are looking to make 

• Consideration of Late Fees Waiver. 

• Consideration of Late Interest Waiver. 

• Consideration of Collection Fees Waiver. 

• Consideration of Miscellaneous Charges Waiver. List charge(s). If so, please list the charges you want to waive 

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Please provide a BRIEF but detailed explanation as to why you are requesting this consideration. Also, please attach any supporting documentation that may provide more information regarding your request. This is what the Board will see when they review your request & your opportunity to be persuasive.